Booking Conditions

BOOKING CONDITIONS

MARBELLA HOLIDAY – SKOL APARTMENTS (official company name OCEANS MARBELLA SC with CIF: J93119105) with professional address in loc. 5, Avda Ricardo Soriano 45, Ed. Balmoral, 29601 Marbella SPAIN will accept bookings as a booking agent and management company of the holiday apartments and as a solely booking agent for hotels and transfers, your contract being with the owner or service supplier concerned. Your booking is subject to the service supplier’s terms and conditions.

Disclaimer – The role of Marbella Holidays SKOL APARTMENTS is that of a “Booking agent”. Representatives of Marbella Holidays SKOL APARTMENTS will assist prospective rental guests attempting to make the correct decision about their choice of property or service, the rental contract entered in to by the rental guest remains with Marbella Holidays SKOL APARTMENTS.

While Marbella Holidays SKOL APARTMENTS attempts to ensure that both the property descriptions and photo’s used on its website are accurate, this cannot be guaranteed. For example Marbella Holidays SKOL APARTMENTS can change the booking to another apartment in case of necessity Marbella Holidays SKOL APARTMENTS cannot accept any liability for any errors, omissions, misunderstandings or claims made by a property owner about his/her property on any Marbella Holidays SKOL APARTMENTS website. Marbella Holidays SKOL APARTMENTS can also not be held responsible for any items at the rental property that are either missing, broken or in a state of disrepair. Rental guests booking their accommodation with Marbella Holidays SKOL APARTMENTS do so in this knowledge. Bookings are accepted, subject to the services being available, by Marbella Holidays SKOL APARTMENTS (the Agency) as agents only on the following conditions: Bookings are not deemed binding until the client has received a written confirmation/invoice from the agency. The reservation will only be effected on receipt of the completed Booking Form and non-refundable appropriate deposit of 30% of the total cost of the holiday (accommodation, transfers, flights and any other added service contracted with Marbella Holidays SKOL APARTMENTS. Where a booking is made within 4 weeks of departure, the full payment must be enclosed. Accepted payments are bank transfers, Paypal (3% charge), visa and master card over the phone (2% charge) The balance of the total holiday price must be paid no less than 4 weeks prior to arrival or as stated on the confirmation/invoice and it will be taken automatically from the same card used for the deposit. Should you wish to use another card you have to notify Marbella Holidays SKOL APARTMENTS office 1 week before the balance is due. If payment is not received by such date the agency reserves the right to cancel the holiday and the client could be liable to pay cancellation charges and lose his/her deposit. Both deposit and balance payments are NON-REFUNDABLE, however, please get in touch if you want to cancel, reschedule or amend your booking in writing to info@marbellaholidays.es

FORCE MAJOURE CANCELLATIONS: for any Force Major cancellations, the guest will receive a never expiry voucher for the amount paid, being it deposit or total. Clients must observe the rules of the community relating to any accommodation provided. Any accommodation provided for clients may be used only for the accommodation of the persons stipulated on the booking form, unless specifically agreed with the agency. Subletting or assignment is not permitted. The client shall be responsible for leaving the property let to him and the contents thereof in as good a state as the beginning of the letting and shall pay for any loss or damage thereto. In the event of a client not leaving the accommodation in as good order as they found it on arrival, or for any damage caused, there will be a requirement for the equivalent of €100.00 cleaning / damages bond, as a chargeback to a credit / debit card used to pay for the accommodation. This does not limit the chargeback in cases where the damages or losses exceed €100.00, leaving rubbish bags in the apartment will incur in a 20€ charge, leaving stained towels will be 10€ per towel In the event of a property (specific unit) not being available after the booking for any reason, Marbella Holidays SKOL APARTMENTS has the right of changing the client’s booking to a similar property (as per type) or upgrade the client. The client will be notified and will be able to choose from different units if possible. Marbella Holidays SKOL APARTMENTS will not be held responsible for personal injury or loss / theft of personal belongings during your stay. It is a requirement that you have adequate holiday insurance in place. Marbella Holidays SKOL APARTMENTS only act as agents for all accommodation providers, carriers by air or otherwise, hire car proprietors and other service providers and all bookings must be accepted subject to the ticket or transport conditions and regulations of the carriers or hire car proprietors and other service providers and also subject to the laws of the country in which such carriage or other facility is provided. Marbella Holidays SKOL APARTMENTS shall not be under any liability to the clients except as expressly provided herein, in circumstances beyond the control of the agency and in the absence of negligence. The agency will not be held responsible for any negligence on behalf of any company for which it acts as agents only. The agency accepts no liability for any injury, sickness, loss, damage, additional expenses or inconvenience directly or indirectly caused by or arising out of alternation of itinerary, cancellation, schedules and/or timetables or through any act or default of any company or any firm. If you feel you have cause for complaint during your holiday, it is a legal requirement that you immediately report the matter to the local manager of the property or supplier of the services who will do their best to help you. If the matter is not resolved to your satisfaction you must record the details with our local agent and obtain written confirmation of the complaint lodged. We regret we cannot accept liability in respect of complaints or claims of which we are not notified entirely in accordance with this clause as we have been deprived of the opportunity to investigate and rectify the problem. Legal Jurisdiction: The Booking Form and the use of our Web Site is made on the terms of these booking conditions which are governed by Spanish Law and both parties shall submit to the jurisdiction of Spanish Courts at all times. TRAVEL INSURANCE IS STRONGLY ADVISED. We respectfully remind you that should you decide not to take out travel insurance, it is at your own risk and we cannot be responsible for claims where applicable, including accidents, injuries or loss of personal belongings.